Purpose of the Job
Control and monitor all warehousing activities efficiently and as per standards to meet SLAs
Job Responsibilities
• Develop strong customer relationships to ensure high levels of service/satisfaction.
• Implement the map designed for each customer s operation to meet the customer requirements and Aramex standards.
• Ensure meeting customers SLAs for all customers.
• Analyze all customer requests impacting both cost and operational workflow.
• Reporting any information that might impact company image and brand or functioning
• Set KPI s and conduct annual reviews for direct reports
• Ensure training warehouse staff on customized logistics procedures and requirements for new customers and any change in procedure.
• Recruit, train, develop and mentor direct reports.
• Ensure identifying direct reports training needs and propose training needed
• Assist and train personnel to use warehouse systems, DQMS, and the processing of work orders.
• Facilitate the flow of information horizontally and vertically
• Ensures optimal warehouse performance.
• Monitor and control the warehouse team at all levels.
• Makes sure the warehouse performance is up to standard.
• Ensure meeting customers SLAs
• Maintain IRA (inventory record accuracy) as per standard.
• Adhere to company HSSE, compliance, and sustainability corporate policies/processes
• Acts on all assigned outcomes of the quality audits.
• Adhere to all shipping and handling legislations.
• Ensure operation is run according to the cost budgets assigned.
• Makes sure WMS is updated on time and accurately and as per the procedures.
• Responsible for maintaining stock accuracy and integrity levels.
• Continuously reviews operations for opportunities for improvement and initiates needed actions.
• Perform inventory housekeeping.
• Monitors capacity, productivity, and performance dashboards/reports, analyses data for trends and/or spotting issues.
• Coordinate with warehouse customer service team on clients orders and issues.
• Makes sure the warehouse operations run at optimal cost.
• Optimize the workflow process to minimize (any) extra cost.
• Controls indirect expenses including overtime and consumables.
• Helps the Supply Chain/logistics operations manager and team in project costing and resource planning.
• Take all necessary measures to reduce cost without compromising quality and standards
Job Requirements (Experience and education)
• 4 YEAR Experience
• Degree in related filed (Supply chain, Logistics, Industrial eng.)
• interpersonal skills the ability to work well in a team, as well as to manage and motivate others
• problem-solving skills
• the ability to think creatively
• interpersonal skills
• skills in data analysis, including working with electronic data
• logical reasoning
• time-management ability
• ability to plan ahead and deal with unexpected changes