OpenText BPM/ECM Administrator

Job description OVERVIEW: The OpenText BPM/ECM Administrator is responsible for making senior decisions with high levels of accountability within their area of expertise. The Senior SharePoint Administrator will produce documentation and recommendations for IT, senior executives. Incumbents in this role to perform professional duties related to installing, monitoring, managing, and implementing of applications. Responsible for controlling, deploying of releases, changes, fixes, and patches on managed environments. Ensure proper documentations and testing are in place while policies and procedures are followed. Running Operations within SLAs/LAs with best practice frameworks and processes of SDLC, ITIL Service Management and PNI. Also, to abide QF rules and regulations particularly IT policies, procedures, and processes. The OpenText BPM/ECM Administrator will also be responsible for managing core applications supported by QF IT. This position is to support QF IT application team on their day-to-day operational tasks by managing all 0penText applications and other managed platforms. ROLES & RESPONSIBILITIES: .

Provides database and system administration and system support for SQL database environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, database creation, security, system monitoring and tuning, disaster recovery planning, implementation and backup and recovery. .

Identify and recommend database, system architecture and hardware requirements to support the architecture for 0penText Process Suite, Content Server, Archive Server. .

Prepare and analyze periodic or on-demand reports regarding technology stack administration. .

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Work with teams to manage system administration, web application server administration and database server administration, maintaining up-to-date system documentation and managing code in a version-control system. .

Ensure security and quality compliance and monitor continuous business improvements. .

This position includes, but is not limited to, other duties as required and defined by the scope, purpose and spirit of the organization and are not always indicative of the title and grade of the position. .

Plan and coordinate implementation of changes, upgrades, patches and new versions, through proper change control processes. .

Monitor and maintain required interfaces between systems in database level. Coach junior team members. .

Organize and administer training assistance when needed for IT staff as well as end users. .

Adhere to best practices and standards like ITIL and SDLC. .

Work with the IT team on the development of frameworks and/or service models, platforms, designs, strategy, technology selection and or business cases .

Creation or validation of SOWs, High-Level designs analysis and validate QFIT assets to support tender and projects requirements .

Can analyze requirements to determine potential solution designs, anticipated issues, and related operational costs in their area of expertise. .

Collect operational and trend statistics and to analyze performance results to validate solutions and or services SKILLS & COMPETENCIES: .

Maintain a high level of professionalism in communication, coordination, providing work leadership, training, and other high-level interactions .

Ability to work in a highly visible role, dealing extensively with the management team and decision-makers in external organizations .

Ability to communicate technical and business problems in a non-technical manner .

Strong written, verbal, and interpersonal communication skills .

Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment .

Proven ability to deliver tasks on- time and adherence to deadlines .

Proficiency with MS Office applications .

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Ability to learn and quickly familiarize with complex business and systems environments. .

Ability to work independently, as well as in teams. EXPERIENCE & QUALIFICATIONS: .

Experience delivering solutions for estates with 5000+ end-users, in different geolocations .

Certifications and Accreditations that support the area of expertise .

IT industry standards and frameworks certificates such as ITIL, COBIT, CISSP, TOGAF .

10+ years of relevant full-time work experience of IT and business industry including solution design, lifecycle management, solution planning, and implementation .

10+ years of experience in enterprise applications support and administration. .

8+ years of expert level in the below: .

Open Text Process Suite, Content Server, Archive Server .

Extensive experience in the following areas: .

Windows Operating System administration and the use of shell scripting, VB Script or PowerShell. Designing and normalizing databases. Building tables, views, functions, stored procedures, triggers and types. Microsoft Windows Clustering. .

Rebuilding indexes. .

Reorganizing indexes. .

Performing database integrity checks. .

Installation, Architecture and configurations .

SQL and Backup .

OTDS .

AD, ADFS, DNS, NS SP, IAN .

SSL configurations .

Strong relational database knowledge. .

Experience in Agile methodology. .

Fair knowledge of working with windows Active Directory, Microsoft SharePoint web application, and Microsoft Info Path .

Experience and certification with Cloud administration in Microsoft Azure is an added advantage .

Experience with the management, maintenance, support, upgrade and administration of Microsoft SQL Server environment and web servers like IIS, web logic, Tomcat etc. .

Strong troubleshooting and problem resolution experience and skills. .

Ability and experience in applying and maintaining patch levels and security configurations. .

Strong understanding of databases, system backup, high availability, and disaster recovery concepts. .

Strong understanding of environment architecture and network concepts. .

Fluency in English, written and oral. Arabic is added advantage. EDUCATION: .

Bachelor's degree in Computer Science, Engineering or related technical field.

Desired Candidate Profile

The OpenText BPM/ECM Administrator is responsible for making senior decisions with high levels of accountability within their area of expertise. The Senior SharePoint Administrator will produce documentation and recommendations for IT, senior executives. Incumbents in this role to perform professional duties related to installing, monitoring, managing, and implementing of applications. Responsible for controlling, deploying of releases, changes, fixes, and patches on managed environments. Ensure proper documentations and testing are in place while policies and procedures are followed. Running Operations within SLAs/LAs with best practice frameworks and processes of SDLC, ITIL Service Management and PNI. Also, to abide QF rules and regulations particularly IT policies, procedures, and processes. The OpenText BPM/ECM Administrator will also be responsible for managing core applications supported by QF IT. This position is to support QF IT application team on their day-to-day operational tasks by managing all 0penText applications and other managed platforms.