MS DYNAMICS 365 CRM

Job Description:
Job Summary:
• Elicit detailed functional / business requirements from users and sponsors.
• Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs.
• Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team.
Key Responsibilities:
• As a Microsoft Dynamics CRM Sr. Business Analyst, you will be part of a Cognizant team that is focused on the delivery and implementation of Microsoft CRM / XRM solutions for Cognizant's clients.
• You will spend a majority of your time consulting directly with our clients and developing line of business solutions
Essential Skills:
• Elicit detailed functional / business requirements from users and sponsors.
• Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs.
• Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team.
• Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
• Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production.
• Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
• Make software configuration changes to support business processes.
• Assist CRM Project Manager in status reporting and project milestone tracking.
• Assist in coordinating project activities and deliverables across other team members.
• Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
• Provide post-implementation support.
• Minimum of 10 years of experience in a Business Analyst role
• Direct experience with enterprise CRM applications
• Ability to document As Is processes and work with Business units to develop to Be processes
• work with Business teams to gather and understand detailed functional requirements
• work closely with IT teams to ensure CRM designs are aligned with Business objectives
• Assist in converting requirements into designs / configurations for CRM
• develop testing, review and implementation plans with the CRM project manager, Business groups, user groups
• Provide post-implementation support for implemented solutions
• Have worked on Agile Projects
• Have played Scrum Master role
• Bachelor s degree or equivalent experience
• Previous experience with CRM and ERP systems
• Good understanding of Marketing, Sales, and Customer Service processes
Nice to have skill:
• Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business.
• Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. Person must also have the ability to communicate with technical teams to develop and configure solutions.
• Strong competency in basic Microsoft office applications as well as Visio, Access, and MS Project, JIRA
Qualification:
• Have played Scrum Master role
• Bachelor s degree or equivalent experience.
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Employee Status : Full Time Employee
Shift : Day Job
Travel : No