Job Description
Microsoft Dynamics CRM Support Engineer's role is to serve as a technical resource for Fawry, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets. You will be responsible for providing an outstanding technical support experience to our users.
Responsibilities:
• Manage day-to-day Applications activities.
• Implements, supports, and customize Microsoft Dynamics CRM Application.
• Implement and customize Workflow.
• Provide day-to-day technical support to various users regarding specific operational/applications issues.
• Dashboards and custom views creation.
• Perform unit testing and assist with user acceptance testing.
• Perform data migration activities.
Desired Candidate Profile
• 1-3 years of Application Support (Microsoft Dynamics CRM).
• Understanding and configuring Dynamic CRM security model (Roles, Permissions, Business Units) as per business requirements.
• Strong problem solving, analytical and critical thinking skills.
• Highly organized, able to effectively multi-task and judge priorities and drive work to timely completion.
• Communication, analysis, reporting and presentation skills.
• Excellent English skills.
• Excellent Team player and Collaborator.
• Continuous personal growth and development
• Strong ownership of customer issues.