Data Centre Engineer

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job - gap year students also considered
• Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems).
• Min 3 years experience of data centre M&E equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a mission critical operations environment
• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
• Ability to speak confidently & communicate clearly in a virtual environment
• Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)
• Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Fluent in English
Required Data Centre experience
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• Thorough understanding of data centre design, including electrical and cooling plant & operation thereof
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fibre & copper (e.g looming, term & test)
Required systems & hardware expertise
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• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and configuration
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
Role Responsibilities and Requirements:
• Act as data centre SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
• System board level repair and fault diagnosis to SLAs
• Planning & commissioning new rack positions
• Involvement with the design & commissioning of new whitespaces
• Structured cabling installation is a significant part of this position
• Keep up with the latest technologies and be apply to apply them appropriately
• Adherence to defined Health & Safety processes at all times
• Working as part of a multi-disciplinary team without friction