Customer Service Advisor - Work-at-home (UAE)

WORK FROM YOUR HOME SWEET HOME! Many people are working at home now. Join the trend! With Concentrix, a global leader in customer experience management, you can deliver exceptional experiences for our clients’ customers – all from the comfort of your own home! HOW WILL YOU BENEFIT FROM OUR WORK AT HOME CAREER With our Customer Service jobs from home, you’ll benefit from: • Flexible Schedules – full time, part time and split time opportunities. • Enhanced Work Life Balance. • No Commute so you eliminate Meals/coffees/vehicle expenses—these costs all add up. Also the stress and time constraints of a daily commute. • Peace of mind by eliminating any inclement weather. • Relaxed dress Code (shoes are optional!). ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES • Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. • Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. • Identifying customer problems and offer appropriate solutions. • Identifying and maximizing selling and cross-selling opportunities. • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. • Participating in Outbound calling programs and other projects and activities when required. • Performing customer transactions accurately and in an efficient manner. • Participating in activities designed to improve customer satisfaction and business performance. • Handling projects and tasks whenever required and asked by the management. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.