Store Manager

• Communicates store targets to the team and drives sales to achieve financial objectives • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products • Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc. • Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats) • Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks • Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner • Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability • Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections • Maintains window and in-store displays to a high standard in line with merchandising guidelines • Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store) • Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store • Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life • Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage • Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters • Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies People Management: • Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process • Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals • Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement