Essential Functions/Core Responsibilities • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate • Identify and maximize selling and cross-selling opportunities. • Identify customer problems and offer appropriate solutions. • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. • Participate in Outbound calling programs and other projects and activities when required. • Handling projects and tasks whenever required and asked by the management. • Perform customer transactions accurately and in an efficient manner.