Quality Management Specialist - Healthcare

Job Summary: Quality Controller ensures that Manzil is appropriately supported in order to deliver its Quality, Patient Safety, Accreditation and Risk Management plans. This means provision of support relating to the management and investigation of events (incidents), Sentinel Events, risk registers, complaints, clinical audit plans and clinical effectiveness activity. The incumbent is a ‘link’ between the Quality and Safety department and all Manzil units. He/ she ensures provision of support to assist key personnel across other functions in the implementation of the Quality and Safety plan, dashboards and reports including Jawda quality program and other Environmental, Social and Governance (ESG) reporting. Key Role Accountabilities: Works alongside key Department heads to finalize MD-approved operations documentation and SOPs. Responsible for driving comprehensive company-wide standardization, distribution of all operating procedures, with major focus on procedural compliance and monitoring of quality outcomes. Curates and maintains up-to-date SOPs and protocols in all areas of legal, compliance, HR, finance, governance & leadership, and all clinical and health/safety processes for JCI and IFC compliance. Ensures that relevant policies are globally available, and monitors compliance across whole Manzil group. Create and monitor real-time quality dashboard, and manage annual revisions of documentation. Internal knowledge manager – constantly searches for improvements to best practice and leads on process innovation suggestions and implementation. Routinely reviews new submissions from other teams, uploads onto Intranet, publishes. Provides leadership to drive work for clinical improvement and service enhancement. Supports practices in preparation of meaningful reports to the Quality Committee. Acts as a lead and support for Quality Improvement and Patient Safety initiatives, as directed. Prepares and submits minutes from all meetings, as directed. In coordination with Clinical Operations, develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements. Ensures that required reporting is completed in a timely manner. Responsible for facilitating investigation, required reporting, and corrective action development for serious quality or risk issues within the division as requested. Accesses company resources as appropriate. Leads and facilitates completion of Root Cause Analysis. Maintains awareness of regulations, keeping abreast of pending and or implemented changes. Develops communication tools to alert team. Participates in development of Division Quality Strategic Planning. Provides education to employees and supports ongoing education related to Quality Program initiatives, including participation in the orientation of new employees to Quality Initiatives. Reviews complaints, concerns, or questions relative to quality issues, and provide consultative leadership and support to personnel as appropriate and as directed by Director. Maintains the strictest confidentiality in the areas of patient, employee and physician relations. Ensures that all Clinical Services/ Specialties hold regular multidisciplinary quality and safety meetings which will review as a minimum mortality/ morbidity rates, infection rates, events (incidents), sentinel events, complaints, patient experience observations, clinical outcome measures (such as VTE, falls and medication omissions) and have in place a clinical audit Programme which reflects quality and safety priorities. Adheres to Manzil’s standards as they appear in the Code of Conduct and Conflict of Interest policies. Required Organizational Fluencies: Solution Fluency: Ability to think creatively to solve problems in real time by clearly defining the problem, designing an appropriate solution, delivering it and then evaluating the process and the outcome. Information Fluency: Builds on the skills of digital literacy, critical thinking, presentation, participation and integrating with technologies. Collaboration Fluency: Ability to work cooperatively with virtual and real partners in an online environment to solve problems and create original products. Media / Communication Fluency: Creating communications by aligning the message and audience through the most appropriate and effective medium. Creativity Fluency: Use of imagination or original ideas to create something new and valuable at Manzil. Qualifications, Experience and Skills - Selection Criteria: Education: Bachelor’s degree equivalence in a relevant field of Quality, Management, or Health. Master’s Degree in related field matter. Root Cause Analysis training/education or equivalent experience. Experience: 5+ years of progressive experience including 3+ years managerial and quality and patient safety experience in a healthcare setting. Experience in JCIA and SKEA Accreditations. Experience within the Arabian Gulf region.