Junior IT Support Engineer

Responsibilities for Junior IT Support Engineer

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and database performance

Qualifications for Junior IT Support Engineer

Associate or Bachelordegree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 1-2 years of network administration, or system administration experience System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus Strong knowledge of systems and networking software, hardware, and networking protocols A proven track record of developing and implementing IT strategy and plans Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols