Senior Customer Service Representative

Roles and responsibilities of Customer Service/ Telesales Agent:  Preparing and sorting documents for data entry  Entering data into database software and checking to ensure the accuracy of the data that has been inputted  Resolving discrepancies in information and obtaining further information for incomplete documents  Creating data backups as part of a contingency plan  Responding to information requests from authorized members  Testing new database systems and software updates  Performs regular backups to ensure data preservation.  Responds to requests to retrieve data from the database or electronic filing system.  Uses basic office equipment (photocopy machine, facsimile machine, etc.  Maintains a satisfactory level of quality and productivity per department standards.  Completes additional assigned tasks as required.