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Front Office Agent
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Front Office Agent
drjobs Front Office Agent العربية

Front Office Agent

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1 Vacancy
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Jobs by Experience

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1 - 1 years

Job Location

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Dubai - UAE

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 594065

Register and room all guest arrivals according to established procedures

Perform check in, check out and room change procedures and ensure all
data are accurately entered into the hotel system

Maintain cashier float and ensure accurate daily report of all money
received

Cash hotel guests personal and travelers checks and assist with
currency exchange

Keep abreast of all modifications to accounting policies and procedures

Attend to guests request of using the service of safety box at all
times

Knowledgeable of all special promotion procedures for programs such as
Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty
programs

Attend to guest s complaints, inquiries and requests, refer problems to
supervisor/Assistant Manager if he/she unable to assist

Is familiar with other Sofitel properties so that guest indicating any
next destination on the registration card can be sold an onward booking to
another Sofitel property

Ensure that the guests depart the hotel with a positive impression of
hotel service

Perform the audit balances and prepare all reports for audit in an
orderly fashion

When on night shift, check night report, prepare morning report and prepare
all necessary forms for guest arrivals

Maintain comprehensive knowledge of standard reservation procedures

Maintain exemplary department standards of behavior and appearance and
attitude

Employment Type

Part Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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