1. Guiding customers about commercial and tourist trips and special occasions and providing them with information that helps them during their travel and travel. 2. Organizing and booking commercial and tourist trips inside and outside the UAE 3. Conducting general administrative and organizational work (such as accounts and correspondence) 4. Selection and identification of travel destinations, hotel arrangements and travel routes, including facilitating customer procedures to reach between airports to the desired hotel. 5. Collecting information about travel offers, comprehensive travel agreements, regulations for passport and visa, examination for Corona, health insurance, etc. if it is mandatory. 6. Preparing brochures, publications and guides on travel and tourism to be distributed inside or outside the Emirates with the aim of marketing the agency in which he works. 7. Checking the special offers and offers available at the last minute. 8. Choose and reserve transportation (such as plane, train, bus, rented car) and accommodation options (hotels, apartments). 9. Make a simplified study that clarifies the calculation of the total cost of travel. 10. Ensuring a suitable means of communication that customers can reach within 24 hours, whether the means of communication is a fixed phone, a mobile phone, or an e-mail. 11. Receiving and handling complaints from customers and clients.