Dashboard Supervisor
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Job Description
Who is Cafu?
CAFU is the first tech player with a vision to create a better world through connected mobility, serving both consumers and businesses. Everyday, we create convenience in motion for our customers(people and businesses) in communities across the region. We started as an on-demand fuel delivery app and have now extended our services to car wash, tyre change and battery change. We have global plans to be a super app with products and services - that are positively impacting the communities we operate in. We have encouraged more involvement in the community by using in-house developed technologies to work for the environment.
What is this role?
The Dashboard Supervisor is responsible for ensuring all orders within their designated zones are delivered on time. They manually move orders to the most appropriate truck and guide Pilots on which order to undertake. They assist Pilots in their assigned zones with troubleshooting and raise Zendesk tickets for issues requiring further attention. They support the dispatch of Pilots and ensure all Pilots are moving on their tasks
Requirements
KEY RESPONSIBILITIES - WHAT YOU WILL BE RESPONSIBLE FOR:
- Support dispatching Pilots and vehicles in a timely manner,
- Raising and responding to Zendesk tickets in a timely fashion
- Managing Pilots activity in the field, moving orders to optimize delivery and advising Pilots on which task to undertake next
a) Open dashboard by ZONE (122, 201, etc.)
b) Focus on current slot (make plan for at least 2-3 hours advance)
c) Prioritize orders based on required completion time (RT/Scheduled).
d) Keep truck in specific zone and balanced their order for your shift
e) Try to minimize intervention- manually assign only when it necessary
- Move truck to a nearby zone after carefully considering the implications
- Excellent analytical skills
- Proactive driven approach, highly energized and passionate individual
- Exceptional communication
- Self-motivated, independent and with strong organizational and time management skills
Ability to multitask - Act as one team. Able to work with and contribute to a team environment towards a shared vision and mission
JOB PREREQUISITES
- Bachelor s degree in Business Administration or Logistics or equivalent education
- Dashboard experience in delivery companies or similar skillset is required
- Expert In MS Office tools like MS Excel
KEY RESPONSIBILITIES - WHAT YOU WILL BE RESPONSIBLE FOR: Ensuring trucks dispatched are represented on the agent schedule. Support dispatching Pilots and vehicles in a timely manner, Raising and responding to Zendesk tickets in a timely fashion Managing Pilots activity in the field, moving orders to optimize delivery and advising Pilots on which task to undertake next a) Open dashboard by ZONE (122, 201, etc.) b) Focus on current slot (make plan for at least 2-3 hours advance) c) Prioritize orders based on required completion time (RT/Scheduled). d) Keep truck in specific zone and balanced their order for your shift e) Try to minimize intervention- manually assign only when it necessary Move truck to a nearby zone after carefully considering the implications SKILLS/COMPETENCIES REQUIRED - WHAT YOU WILLNEED: Excellent analytical skills Proactive driven approach, highly energized and passionate individual Exceptional communication Self-motivated, independent and with strong organizational and time management skills Ability to multitask Act as one team. Able to work with and contribute to a team environment towards a shared vision and mission JOB PREREQUISITES Bachelor s degree in Business Administration or Logistics or equivalent education Dashboard experience in delivery companies or similar skillset is required Expert In MS Office tools like MS Excel
Employment Type
Full Time
