drjobs
Service Advisor (Female Arabic Speaker)
drjobs
Service Advisor (Fem....
drjobs Service Advisor (Female Arabic Speaker)

Service Advisor (Female Arabic Speaker)

drjobs 5+ years
drjobs Not Mentioned
drjobs 1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
drjobsJob Saved drjobsSave This Job drjobsSave This Job
drjobs drjobs
Job Applicants : No applicants
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Service Advisor (Female Arabic Speaker)
drjobs drjobs

Job Description

Req ID : 1769351
  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labour estimates for service.
  • Writes a brief description of the customer s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data before arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed services.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
  • Provides a complete and accurate written cost estimate for labour and parts.
  • Establishes promised time. Checks with dispatcher, if necessary.
  • Obtains customers signature on repair order; provides customer with a copy.
  • Establishes customers method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned


Bachelor Degree or higher with fluency in English essential. (Arabic & Chinese are advantageous). Track record in administration and office management in automotive or trading industry. 5 years or above supervisory experience in managerial roles in international subsidiaries. Outstanding communication ability, rigor, respect of commitments made, delivery focus. Independent, a good team player with a strong sense of responsibility. Knowledge of related legal and compliance matters.

Company Industry

Department / Functional Area

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.