Operations Coordinator

Assist VantagePoint or any ERP/CRM Administrators
• Ensure all systems are up to date
• Ensure the team is sending the weekly reports complete and on time.
• Ensure the team is monitoring all projects consumed hours and notifying sales, PM and cc leadership when 50% of planned hours is consumed.
• Manage UAE resources schedule/working hours
• Collaborate with KNZ PMs to understand coverage needs
• Aim for 40 – 44 billable hours a week for each engineer
• Manage KNZ goal of quoting clients withing 48hrs from the time they request a quote.
• Assist AR/AP team and make sure all systems are reconciled within the 1st 10days of each month
• Invoicing & Submit/reconcile expense reports
• Manage all aspects of human resources such as payroll, insurance, visa, PRO, personnel issues and maintain related confidential files
• Assist with annual review for all UAE resources in Feb/March.
• Manage OEM relationships including partner level, available training and marketing funds
• Provide Monthly and Quarterly Reports to KNZ leadership
• UAE Revenue, UAE Operations cost and UAE resource Utilization
• List OEM with partnership level including available training & marketing funds and what’s the plan to move up the partnership level and utilize available funds.
• CRM Pipeline and projected revenue. All projects in VP/ERP must have POP
• Escalation Point of Contact for any UAE related issues
• Plans goals/objectives for office operations and identifies the resources (staff, equipment, funds) required to attain the end results.
• Monitors UAE office procedures and resolves problems through collaboration with pertinent
• contacts, and implements changes as needed.
• Assist with US operations
• Assist with KNZ ISO 9001 certification
• Assist with preparing KNZ to pursue ISO 27001 certification and CMMC certification
• Business Development and market research
• Write and distribute email, correspondence memos, letters, faxes and forms
• Resolves operational problems related to customer service, accounting procedures and others.
• Coordinates and oversees the completion of special projects as needed.
• Types correspondence and various documentation in proper format and proofreads/distributes as assigned.