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Front Desk Agent
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Front Desk Agent
hyatt hotel
drjobs Front Desk Agent العربية

Front Desk Agent

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Dubai - UAE

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1601235

Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests' personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests' request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Hyde property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Chefs / F&B / Housekeeping / Front Desk

Key Skills

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