Bellboy

Responsibilities:
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Maintain effective communication with all related departments to ensure smooth service delivery
• Deliver morning newspapers to rooms
• Maintain awareness of guest profile through Opera guest profile system
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Ensure concierge desk and store room is clean tidy and well organized
• Maintain an up to date knowledge of the hotel and local services
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner