Receptionist

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- Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
- Greet members and Guests in a friendly and efficient manner.
- Escort Guest as required.
- Knowledgeable about all aspects of treatments and the facility .
- Knowledgeable in a spa therapy
- Provide information and literature about facility in person and via telephone.
- Control entry into all areas of facility by restricting all unauthorised individuals.
- Collect moneys or other suitable payment from clients for all services rendered.
- Operate point of sale system.
- Treatment bookings/scheduling.
- Clerical duties.
- Give tours of spa, as required.
- Ensure smooth operation of reception.
- Respond to inquiries by phone and in person, providing complete details of all spa aspects.
- Handle special assignments.
- Co-ordinate sales packets, when needed.
- Maintain office files/records.
- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
- Assist in the operation of all spa departments:
- Salon; Boutique
- Sales and marketing
- Maintain inventory and stocking of all reception materials.

ADMINISTRATIVE DUTIES

- Effective coverage of receptions.
- Adherence to Standard Operating Procedures Manual.
- Maintain inventory of supplies for the administration of the reception.
- Maintain accurate records as required by provincial regulations.
- Conduct selection interviews for new hires as and when required.
- Attend weekly/monthly Front of House departmental communication meetings.

HEALTH AND SAFETY

- Follow and ensure that all Colleagues follow all safety procedures and practices.
- Adherence to reception department emergency procedures/safety manual.
- Ensure all departments adhere to all safety practices of Raffles Spas.

FINANCIAL RESPONSIBILITIES

- Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
- Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.

COLLEAGUE RELATIONS

- Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel.
- Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
- Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.

GUEST SERVICE

- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

OTHER DUTIES

- Carry out any other duties and responsibilities as assigned.