Director Operations

Responsibilities:
• You will be the mission critical leader in central ops, working closely with the other COEs to guarantee supply (restaurants & captains) and leverage deep analytical insights to deliver high impact results.
• Working closely with Service Owner for RH division, driving the strategy and execution of plans to deliver on Goals
• Analytics and data drive everything we do: source, transportation, strategy, decisions and people. We have multiple networks we are trying to build: restaurants, users and drivers (Captains).
• Your world will be incredibly diverse: Acquisition (Onboarding & Training, Early Life Retention, etc); Performance (Reliability of service, Retention of captains, Engagement initiatives and budget spend), City Ops (Walk in Support, Trainings/Re-trainings, Supplier Relation, Local Partnerships)
• You will be responsible for New Categories across the markets (Airport, HDL, Umrah, Wusool, InterCity, B2B, Commute)