Underwriting Specialist

Responsibilities
• Conduct an in depth review on merchant's eCommerce websites ensure to the merchant's business is not among prohibited categories or selling any products that are prohibited as per card scheme, acquirer and jurisdictional regulations.
• Provide timely and clear response to merchant queries and concerns.
• Manage real-time support, communication, escalation, reporting, and root cause analysis of onboarding issues that impact the merchant experience
• Provide status reports, analytical insights and be the focal point and the center of knowledge for the onboarding process.
• Collaborate with Sales team and Acquiring Banks to develop and execute plans to resolve all pending items required for approval of the application
• Participate in team planning activities and develop existing policies / SOPs Work closely with cross-functional teams to evolve merchant onboarding processes.
• Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks