eCommerce Operations Administrator

elay the order with its details to the delivery provider, and follow up the delivery process
• Check the quality of the supplies and their validation with the dedicated team
• Ensure communication flow between the different actors in the warehouse (delivery, warehouse, etc.)
• Ensure efficient and timely shipments to the Customers on a daily basis
• Prepare the orders for shipment (pick and packing)

Manage the elements of the warehouse that affect the successful orders management in an efficient manner that is consistent with our customer service standards
• Generate weekly reports on the return process performances. Suggest improvements to leverage efficiency and customer satisfaction
• Carry out all specific demands from customer as gift wrapping, gift message etc.
• Draft operational reports on the delivery process performances. Suggest improvements to leverage efficiency and customer satisfaction
• Audit the stock levels and check the consistency with the eCommerce Operations Superviso