Key Responsibilities of the Receptionist:

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level

Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner

Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

Builds and maintains effective working relationships whilst promoting the company culture and values.

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements

Requirements of the Receptionist:

Experience in front office beneficial but not essential

Hands-on approach with a can-do work style

Commitment to delivering exceptional guest service with a passion for the hospitality industry

Ability to find creative solutions taking ownership for duties and tasks assigned

Personal integrity, with the ability to work in an environment that demands excellence

Experience of working with IT systems on various platforms

Strong communication skills