Regional Technology Manager

• Partnering with remote workforce and coordinators to assign technical job planning and support resources to drive service delivery productivity
• Participating in local business performance reviews meeting with key accounts and in high impact incident response with local customers
• Collaborating with Service Delivery Managers to understand activity forecast and provide resources to enable flawless execution and on-time delivery
• Utilizing KPI’s to identify gaps in operational areas and processes to shape continuous improvement
• Support the MENATI region with all aspects from a technical concern
• Conducting readiness review of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team if required
• Building consistency through the job-cycle process to ensure trained personnel perform each activity which is then checked and verified by team members