Guest Relations Manager

Responsibilities:

• Carrying out training for new joiners on Beach Club brand & philosophy, as well as the resort facilities;
• Ensuring full attention, reception and best possible care given to every guest;
• Handling booking inquiries, correspondence and tracking for all the F&B outlets;
• Allocating the pre-booked tables & beds in the system;
• Supervising the hostesses’ team, ensuring correct customer seating and specific guest requests;
• Providing information about the door policy, bed packages, promotions, upcoming events, menus, etc.
• Assisting with private events organization, informing the F&B team & taking the necessary steps to ensure no guests feel misinformed about changes made to the routine for private events;
• Participating in decoration and preparing the outlets for special events;
• Working closely with F&B Operations Manager, participating in the morning briefings and informing the teams about special occasions or reservations that require extra attention;
• Assisting the Marketing Team with Social Media content by filming stories and taking pictures from the venues and sharing them with the person in charge.
• Have a minimum of 2+ years experience as a Guest Relations Manager in a 5* Property.
• Beachside Hotel and Resort experience could be a plus.
• Able to work under pressure and in a fast-paced environment.
• Able to communicate effectively with the team and deliver consistently.
• Team player with excellent planning and organizing skills