Business Analyst

Participate in all phases of new projects to assist in scoping, prioritisation and requirements definition to support the organisation:

Liaise between ITS and other business functions to assure effective delivery of existing ITS services and functionality

Work to build relationships with the process owners and business functions

Serve as subject matter expert for a specific area e.g. end-to-end cross departmental process

Contribute to the knowledge base

Provide guidance and support to the team and coordinate respective service activities and deliverables

Responsible for the creation of complex project charters, analyses for value capture, document business needs for specific projects to be chartered

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:

o Functional requirements

o Business Requirements Document

o Use Cases

o GUI

o Screen and Interface designs

Provide project management support when required, namely:

o Project initiation and planning

o Project coordination

o Project implementation and communication

o Training as required

o Preparation of project documentation

o Ensuring delivery of milestones

o Engage stakeholders in support of initiatives

o Identify and manage project risks, issues and dependencies

Successfully engage in multiple initiatives simultaneously

Work independently with users to define concepts and under direction of Account Managers

Drive and challenge BUs on their assumptions of how they will successfully execute their objectives

Work with project teams and business to develop user acceptance test criteria with the business during the solving phase

Lead review and final sign off of functional specifications

Maintain business process architecture / process map for key processes

Continually provide application systems improvements, especially in cross-business processes

Requirements

Key Requirements and Qualifications

Minimum 7 years of relevant experience

Prior consulting/business analysis experience is preferred

Project Management Certification preferred

Bachelors degree in IT/Computer Engineering or other related fields

Master s degree would be a plus

Skills and Competencies

Strong knowledge of project management methodologies

Ability to document and diagram use cases, systems & business processes, and migration procedures with minimal background information

Strong facilitation and presentation skills

Strong command of written and spoken English; knowledge of Arabic language is an advantage

Strong analytical, execution, problem solving and decision-making skills

Strong level of customer service orientation and professionalism in all interactions

Proactive and results oriented whilst ensuring high quality of work

Good knowledge of health insurance concepts is a plus

Strong knowledge of Microsoft applications