Customer Experience Manager

We are looking for Customer Expirence Manager who is planning, developing and implementing strategies useful in improving customer jouney, relationship, dedication, and satisfaction. Responsibilities: * Define and implement standards/procedures for ensuring optimal customer experience * Conduct surveys to gather information on customer opinion of rendered services * Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries * Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company * Liaise with the production and creative departments to ensure delivery of high quality product and service * Reviewing and pulling insights from analytics and data * Implementing change that anticipates and addresses customer questions, needs, and complaints * Segmenting customers and audiences into meaningful groups * Leading customer support teams Requirements: Bachelor’s degree in business administration Customer Service Skills Communication Skills Leadership Skills

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