Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Develops and implements plans where property food & beverage initiatives & hotel targets are achieved
Leads and manages the food & beverage team, fostering a culture of growth, development and performance within the department
Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Establishes and delivers effective programmes that advance service standards, profitability and cost control
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