Handle internal and external customer related issues and concerns .Point of escalation for Level I, 2 & 3 Specialists .Record all customer interactions into a CRM (Customer Relationship Management) Database .Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment .Develop FAQs, Technical Tips, and How-To videos on Hardware and Software applications with the support of Level IV Senior Support Engineers .Work with Senior Support Engineers on new product testing and documentation .Read and comprehend technical documents, quick start guides, and configuration documentation
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