Customer Service Engineer
Posted on :
24-07-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 675789
- Coordinates and provides support by installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.
- Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment.
- Provides on-site technical and operator training.
- Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
- Troubleshoots and diagnoses system/equipment interface problems during installations.
- Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements.
- Advises customer of all equipment changes and authorized modifications.
- Conducts local visits to customer sites (airports) to help determine requirements, needs, and perceptions.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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