Mall General Manager

• Responsible for overseeing all aspects of mall management including but not limited to leasing, tenant relations, business planning, fiscal management, facilities & operational management and control of all maintenance, inspection, and safety functions.
  
• Develop a structured business plan for the mall covering all key components of mall operation.
  
• Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
  
• Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.
  
• Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure
  
• Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
  
• Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
  
• To ensure smooth and positive relationship with the tenants, suppliers, and contractors
  
• Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
  
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
  
• Preparation and development of marketing and annual event plans/calendar
  
• Follow up on the collection of monies owed from tenants and implementation of contractual terms
  
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
  
• Follow legal procedures with respect to mall operations and tenant interactions
  
• Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
  
• Take steps to improve customer services inside the mall
  
• Perform other tasks as assigned.
  

Requirements

• Graduate degree / MBA in either business, retail management and/or retail real-estate
  
• Extensive knowledge of retail real estate industry
  
• Minimum 5 years of mall management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
  
• Mixed use development experience
  
• Experience with luxury segment of the market
  
• Sound working knowledge of computer software applications
  
• Experience in mall development, tenant delivery opening and new site managementStrong business acumen and good technical knowledge of Commercial/Shopping Mall Facilities
  
• Good understanding of mall management, operations
  
• Strong mall specific financial acumen, budgeting
  
• Good understanding of tenant mix and zoning
  
• Good understanding of mall operations and associated policies and procedures
  
• Good understanding of mall marketing, advertisement, social media and promotion
  
• Knowledge of managing leasing contracts and negotiation, exposure to tender management
  
• Understanding and experience in managing Service Level Agreements, ie cleaning, security, facilities management etc.,
  
• Strong negotiations and sales skills
  
• Excellent interpersonal skills
  
• Leadership and decision-making qualities are essential
  
• Possess good Arabic and English skills (both written and spoken)
  
• Excellent Customer Service Skills
  
• A good team player with strong analytical skills
  
• Able to be trusted with confidential and sensitive company information