L2 Operations Expert - EOC

About this opportunity


We are now looking for a
Second Level Operations Specialist
that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


What you will do


Help with Assurance support activities
Handle incident management
Assist with Problem management
Perform system administration
Work with Billing operations

You will bring

Bachelor level in engineering (IT, Telecom) or 3-5 years EOC experience in troubleshooting and fixing production issues
Detailed issue tracking
Health Check
Check integration issues
Hardware and software interoperability
Fallout order Recon
Simulation
Systems Monitoring
Migration execution
Upgrade assistance
Deployment activities
Knowledge base entry
Routing Tickets to level 3


Additional Requirements:


Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology


Why join Ericsson?


At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?

Click Hereto find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Qatar (QA) || Qatar : Doha : Doha
Req ID: 692989