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Service Desk Agent
drjobs Service Desk Agent العربية

Service Desk Agent

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1 Vacancy
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Jobs by Experience

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0 - 6 years

Job Location

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Doha - Qatar

Monthly Salary

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Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1182505
  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.
  • Making recommendations to optimize IT performance and to prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.

Employment Type

Full Time

Company Industry

Real Estate

Department / Functional Area

Administration

Key Skills

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