Call Centre Jobs in Kuwait City

Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind Lead team meetings and coach and motivate team members Hire, onboard and train call center personnel Analyze call center data and prepare reports for upper mana More...

Inbound Calls: Handle inbound calls from customers regarding orders, billing inquiries, product support, account management, and general assistance. Listen actively to understand customer needs and concerns. Outbound Calls: Make outbound calls to follow up with customers, con More...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services More...

Evaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards. Fairly and consistently reviews the calls and emails of Call Centre Agents for accuracy and coaches each Agent for succ More...

Key Responsibilities: Designing, implementing, and maintaining customers network & telephony solutions as well as the companys network infrastructure. Configuring and troubleshooting network equipment and IP devices such as IP phones, routers, switches, and firewalls, as well as m More...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities More...

Comply with staffing schedules and break allowances Provide customers with accurate information at all times Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time Create complaint tickets correctly, in adh More...

Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call Route all calls to and from the call center. Routinely checks the queue to monitor calls holding Route all calls appropriately Appointment conf More...

- Good communication skills - Able to join immediately - Prefer Bilingual - Must have similar experience - Able to work flexible hours..... - Market standard salary - Free Transportation (Major Kuwait areas only) - Free Food - Self medical insurance - Every 2 years annual tic More...

1. Answering incoming calls from customers or clients and addressing their inquiries or concerns in a professional manner. 2. Making outbound calls to customers or clients for various reasons, such as follow-ups, surveys, or sales pitches. 3. Providing information about servic More...

Inbound and Outbound Calls: Handle incoming and outgoing calls in a professional and courteous manner. Answer patient inquiries, schedule appointments, and provide information about clinic services. Appointment Scheduling: Efficiently schedule patient appointments and confirm upcom More...

To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Skill Requirements Male Bilingual Candidate High School or secretarial certification Strong English and Arabic language skil More...

Bachelor's degree in computer or related field. 4 to 6 years of experience as a help desk support. Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook). Excellent knowledge of standard Windows edition (troubleshooting, configuration, installat More...

Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance. Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreemen More...

If you love to roll up your sleeves and aim to impact the next success story - this is the right place for you! We are a fun, witty, and sometimes sarcastic bunch who knows how to put our game face on and get results. UPGRADE is a result-oriented growth agency that helps businesses fr More...

Dans le cadre de lacc l ration de son d veloppement commercial, notre client recherche un COMMERCIAL sp cialis en location longue dur e de v hicules sur la villee de Casablanca.Missions : - D veloppement de lactivit commerciale.- Prospection et fid lisation dune client le More...

Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to mult More...

Installing, repairing and maintaining all types of elevators, escalators, dumbwaiters, and other conveyances used for moving people vertically in buildings Inspecting equipment to ensure it is functioning properly, repairing or replacing parts as needed Performing preventative mai More...

Customer Journey Mapping: Lead the development of customer journey across different functions with close cooperation with relevant stakeholders. Ensure the development and implementation of best practice framework/methodology for creating and improving customer journeys. Conduct tho More...

Job description We have the competence we need and are motivated to deliver a high level of performance at any time. We do so by taking ownership and accountability. We always give our best. We as leaders are determined, lead by example, and are a source of inspiration. We put our te More...