Team Lead Account Management

Role Summary

Responsible for developing the business by leading the team of account managers, through our partners and maintaining long-term relationships with them.

Responsible of Team members' training, Department & Team Members' targets are Met, Team’s and the company's culture is adhered.

What’s On Your Plate?

• Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
• Implements location-specific and area quality goals and action plans in order to achieve quality standards.
• Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
• Creating an inspiring team environment with an open communication culture
• Setting clear team goals
• Delegating tasks and setting deadlines for your internal team
• Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
• Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company
  

Lead The Team Of Account Managers To

• Ensure all account managers in the team are meeting their targets and the company’s KPIs
• Managing Partners expectation with a smooth communication streamline and SLA
• Optimize the partner's content (MOA, delivery time) and Menus
• Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
• Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
• Convince partners for strong promotions and offers
• Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as –shutdown or stopped delivery
• Maintain accurate records of all sales and prospecting activities including:
• Closed sales
• Follow-up activities
• Sales expense report
• Increased sales report after placing promotion, voucher and coupons
• Partner analysis sheet
• Account management report
  

What Did We Order?

• Bachelor’s Degree within Business Administration or any other related field
• 4-6 years’ experience within Sales
• A minimum of two years experience in a manager position while leading a team
• Comfortable working in a challenging and dynamic environment
• Leadership Skills
• Negotiation Skills
• Problem Solving Skills
• Decision Making Skills
• Ability to meet deadlines and be flexible in working
• Fluent in both languages Arabic and English
• Communication skills (Written and Verbal)
• Excel Skills
• Preferable software experience: Salesforce, CRM, Google sheets, MIDAS