Helpdesk Technician Tier I
Responsibilities
- Shall field trouble calls via the phone and computer trouble ticketing system.
- Shall perform laptop imaging.
- Shall perform basic IP troubleshooting.
- Shall build user accounts on the domain.
- Shall add and remove computers from a Microsoft domain environment.
- Shall assign user accounts to appropriate groups and permissions.
- Shall build exchange mailboxes.
- Shall troubleshoot user email issues.
- Shall troubleshoot printers and map shared printers.
- Shall document trouble calls and computer/network actions for reporting purposes
Minimum Qualifications
An associate’s degree plus 7 years of recent specialized experience
- Shall have A+.
- Shall have Security+.
- Shall have Network+.
- Will have Microsoft Certified Professional (MCP) 70-270.
- Will have CCNA.
- Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
- A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience
- Must be able to obtain and maintain a SECRET level security clearance