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Helpdesk Technician Tier I
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Helpdesk Technician ....
drjobs Helpdesk Technician Tier I العربية

Helpdesk Technician Tier I

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1 Vacancy
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Jobs by Experience

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7 - 8 years

Job Location

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Al Asimah - Kuwait

Monthly Salary

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KWD 1 - 100

Nationality

Kuwaiti

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 818757

Helpdesk Technician Tier I

Responsibilities

  • Shall field trouble calls via the phone and computer trouble ticketing system.
  • Shall perform laptop imaging.
  • Shall perform basic IP troubleshooting.
  • Shall build user accounts on the domain.
  • Shall add and remove computers from a Microsoft domain environment.
  • Shall assign user accounts to appropriate groups and permissions.
  • Shall build exchange mailboxes.
  • Shall troubleshoot user email issues.
  • Shall troubleshoot printers and map shared printers.
  • Shall document trouble calls and computer/network actions for reporting purposes

Minimum Qualifications

An associate’s degree plus 7 years of recent specialized experience

  • Shall have A+.
  • Shall have Security+.
  • Shall have Network+.
  • Will have Microsoft Certified Professional (MCP) 70-270.
  • Will have CCNA.
  • Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
  • A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience
  • Must be able to obtain and maintain a SECRET level security clearance

Employment Type

Full Time

Company Industry

Construction / Civil Engineering

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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