Introduce to physicians the role of the patient care consultant (PCC) and their purpose to assist them with their patients.
Have a consent form signed by the physician to allow the PCC to contact his/her patients for education, follow ups and collection of health information.
Have a consent form signed by the patient and acknowledged by the treating physician to allow the PCC to teach him/her self-injection, follow up on his general health status, treatment outcomes and adverse events (if spontaneously reported), collect relevant health information and update the treating physician periodically.
Accurately capture patient details following Face to Face based and telephone interactions and assessments in the program CRM system. This would include scheduled contacts as well as any ad hoc inbound queries from patients.
Ensure patients data privacy is 100% protected and confidential information is not disclosed under any circumstances.
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