HPC Technical Support Engineer
Posted on :
02-12-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1779011
- Provide professional high quality customer support for Cornelis Networks HPC Products.
- Take technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
- Manage incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures. Periodically support off-hours “on-call” support activities.
- Partner cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
- Support OEMs and/or integrators with new cluster installation and acceptance, providing remote or on-site support as needed. Up to 25% travel to customer locations.
- Proactively ensure customer readiness for updates; understand changes and the impact on customers. Provide input for materials and documentation supporting these upgrades or early use of new capabilities.
Employment Type
Remote
Company Industry
Department / Functional Area
Key Skills
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