drjobs
RECEPTION - ASSISTANT
drjobs RECEPTION - ASSISTANT
drjobs 0 - 2 years
drjobs KWD 1 - 100
drjobs 1 Vacancy
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Job Applicants : 1
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Job Description

Req ID : 1768538
  • Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
  • Handles phone enquiries from patients and others and communicating through emails.
  • Photocopy documents related to patients required for the billing process at reception.
  • Scan the required documents (Civil ID, insurance card, etc.) and saved in SAP.
  • Print the Email consent form to get the information from patient and update in SAP.
  • Open the new file with all the needed documents.
  • Full knowledge of all information related to hospital services, so as to respond customer inquiries effectively and accurately.
  • Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
  • Conduct regular online staff satisfaction surveys and elicit feedback on the working environment from the patients.
  • Issue the daily Insurance invoice report by system and responsible to collect the insurance invoices from clinics based on the insurance report.

Department / Functional Area

Secretary / Front Office / Personal Assistant (PA)

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