RECEPTIONIST
RECEPTIONIST
Posted on :
25-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
25-11-2022
Job Description
Req ID : 1768532
- Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
- Handles phone enquiries from patients and others and communicating through emails.
- Reviews patients registration data for cash and insurance patients
- Counsels patients and families regarding financial issues such as insurance, eligibility for assistance and verifies insurance coverage with insurance companies.
- Records patient billing codes and obtains signatures forms.
- Responds as appropriate to enquiries from patients and coordinates the resolution of related problems.
- Notifying direct supervisor about the presence of distinguished people or from royal family to give special care in their visit.
- Give information and marketing of new services while interacting with patients.
- Clear explanation of invoices, OPD follow up and patient share for insurance cases.
- Handling of patient concerns and raise to direct supervisor for further actions.
- Review doctor’s schedule and clinic arrangement for accurately directing patients.
- Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
- Ensure all patient concerns are met and they are satisfied from the service rendered.
- Provide extra mile service to ensure high level patient satisfaction.
- Maintain high standard & quality performance to attract more customers.
- Maintain an attractive and charming personality. Considering clean and crisp uniform all the time as well personal hygiene.
- Full knowledge of all information related to hospital services, so as to respond customer inquiries effectively and accurately.
- Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
- Maintain the correct processes of billing related to cash cases and insurance cases as well to avoid any business loss.
- To be aware about policies and procedures as well professional implementing to enrich the patient experience
- Maintain customer service general guidelines as well sequences of service at the reception in his/ her daily routine.
- Maintain Customer Service Dept. guidelines as well agreed Memos related to the daily routine as well be able to professionally implement.
- Ensures quality and patient safety practices are followed.
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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