EMEA IFM Director
EMEA IFM Director
Posted on :
05-10-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1619663
- The role is responsible for shaping and forming IFM account strategy and executing the resulting business plans with both direct and indirect EMEA reports and through peers on the account Global Leadership team.
- Works collaboratively across all Account service lines (EMEA and Global) contributing to the continued successful performance of the Global Account
- Ensure service delivery is of high quality, exceeding the clients’ expectations, exciting and delighting our customers everyday
- In collaboration with the Customer and through the wider IFM team, develops, manages and implements Voice of the Customer (VOC) feedback solutions to raise the bar on Customer Experience.
- Builds and leads High Performing Teams by hiring, attracting and retaining a team of top talented employees; improving team performance through regular coaching and feedback; providing recognition and developing talent towards their next career step
- Understands the client’s key business drivers with the ability to look around corners, displaying agility and the ability to focus teams on the key priorities
- Embody the firm’s values and core behaviors of collaboration, integrity and excellence
Employment Type
Remote
Company Industry
Department / Functional Area
Key Skills
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