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Helpdesk Specialist Journeyman
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Helpdesk Specialist ....
back_arrow Helpdesk Specialist Journeyman

Helpdesk Specialist Journeyman

0 - 3 years
KWD 123 - 123
1 Vacancy

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Helpdesk Specialist Journeyman

Job Description

Req ID : 1181740
  • Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organization
  • Perform installation of computer system including software and related communication systems
  • Make telephonic and on-site calls and implements site restorable procedures for all installed systems on established data communication network i.e., local area network (LAN) and multi-user systems applicable to the installation or serviced activities
  • Identify inoperative equipment modules, determines sources of problem between hardware, system software, firmware and application programs
  • Analyze a variety of technical problems and conditions associated with particular application area
  • Work with vendors to resolve problems or make immediate corrective changes to operating software
  • Provide technical assistance in support of services to determine functional user's requirements, including data file management, system utility capabilities, etc.
  • Open, assign, annotate, and close Remedy Action Request System trouble tickets
  • Perform duties of unit Information Management Officer (IMO) with responsibilities for managing the ADP assets of the organization and overseeing the maintenance/application of use of Windows based computers
  • Process and track all NIPR/SIPR accounts to include set up of new accounts and maintain active accounts in a valid status
  • Perform problem determination and resolution in all areas of minicomputer, microcomputer and local area network technology

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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About Company

Information Technology & Services

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Sev1Tech is a leader in providing innovative technology, high-end engineering and mission solutions and services. We use the latest methods and technology to solve the most challenging problems across a wide variety of functional areas, steadily earning our customers' trust, becoming an invaluable part of their organization, and advancing them beyond expectations. We deliver mission-focused subject matter expertise combined with corporate core competencies to serve the needs of our customers.