Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organization
Perform installation of computer system including software and related communication systems
Make telephonic and on-site calls and implements site restorable procedures for all installed systems on established data communication network i.e., local area network (LAN) and multi-user systems applicable to the installation or serviced activities
Identify inoperative equipment modules, determines sources of problem between hardware, system software, firmware and application programs
Analyze a variety of technical problems and conditions associated with particular application area
Work with vendors to resolve problems or make immediate corrective changes to operating software
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