Jobs in Amman

Alnafitha Enterprise Strategy Consultation team is a team that contributes to Alnafitha services by providing best practices and excellence methodologies in the domains of ITSM, Information Security, Business Continuity, GRC, Risk Assessment, Security Compliance, IT Quality and Enterprise Architecture.We are currently searching for an enthusiastic and innovative Consultant to work on our Enterprise Strategy Team in Alnafitha. We re a team of excellence driven individuals with a curiosity for how to optimize and enhance practices and a passion for designing and building reliable, practical, effective and efficient operation models. This position will require high cooperation with other teams. from project management, sales and business development. We re always striving to learn more, expand our skills and grow our teammates. Primary Focus Domain: ITSM / QSM / Cyber Security About us: Established in 1993, Alnafitha IT is leading IT service provider in Saudi Arabia that adapt customer centric approach in vision direction focusing on creating positive experience for the customer by maximizing the value from product and service offerings and building long term relationship with the clients. We help organizations in 1. Setting IT strategies, 2. Developing IT infrastructure, 3. Maintaining high-level of IT operational excellence, 4. Serving business operations. We have partnered with the top IT vendors and technology leaders across the globe to provide the business solutions that cover most of todays business requirements, some of our success partners are: Microsoft, ManageEngine, AWS, Genesis, Zoho, Veeam, Poly, Yealink, Axios, TrendMicro, PaloAlto, McAfee, NetSupport, Kaspersky, Linkedin, DocuSign, Zoom, Sophos, Quest, Kemp, Autodesk, Adobe, exclaimer, Jabra, Tenable ...We grow with our clients, and today we are proud to have more than 2000 customers in different industries across the kingdom. Enabling the organizations to grow better and not just bigger.Responsibilities: Perform planning, design and implementation of ITIL, ISO/IEC standards processes/procedures/policies/Controls (including SMS, ISMS, BCMS, QMS) to meet evolving and changing needs of clients and provide assessment, design and redesign, and implementation solutions for clients. Analyse and identify recommendations for enhancements based on ITIL and , ISO/IEC standard requirements & practices across different domains. Improve existing IT and management systems practices and identify key operational measurements to use for process/procedure improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition. Conduct gap analysis and maturity Assessments highlighting current state, future state, client needs, best practices and competition. Facilitating and documenting IT processes/procedure design workshops Understand client needs and match them to relevant unit services or products. Deliver training and awareness sessions for different standards and management domains Develop with coordination with unit head RFPs and Technical Proposals Participate in Alnafitha toolkit s design and development. Develop standards, templates, and procedures to aid in the development of the required work products.RequirementsQualificationsTo excel in this position, you will need to:Certification Requirements:Professional Qualifications or Certifications (from recognized institutions or professional regulation bodies) Required, if any.Bachelor DegreeITIL Expert (Must)ISO/IEC standard Lead Auditor or Implement-or in one or more domains (Must)COBIT 2019 Foundation (Preferred)COBIT 2019 Design & Implementation (Preferred)TOGAF (Preferred)IT4IT (Preferred)ARIS, Orbus iServer or Mega knowledge (preferred)BMPN 2.0 Practitioner (Preferred)Experience:Extensive knowledge and work experience (5+ years experience) in ITSM framework and standards; should participated (as a leader or key consultant) in ISO standards & certification projectsExtensive knowledge in document and report writing in both Arabic and English.3+ years technical experience in one or more IT domains (Infrastructure, Application, Security etc.)Strong understanding of standard process design, process development, and process implementation methodologies, tools, and techniquesStrong analytical skills to be able to review and understand large amounts of information and its inter-relation, dependency, flow and input/outputExperience working across private and public sectors across EMEA particularly in GCCPersonal Skills:High sense of responsibility and ownership, acting like an owner in what you do.Exceptional communication and presentation skillsProven people management and leadership skillsLove being the first line of support and troubleshooting issuesStrong analytical skills to investigate and resolve customer support ticketsAble to multi-task efficiently under time pressureAble to work with cutting edge technology and assimilate information rapidlyPrevious experience in managing customer focused teamsProven experience in managing a service and support focused team cultureAbility to maintain composure during stressful situationFluent in Arabic and English.Working Conditions:Business travel could be required up to 50% [covered by the company]. Qualifications To excel in this position, you will need to: Certification Requirements: Professional Qualifications or Certifications (from recognized institutions or professional regulation bodies) Required, if any. Bachelor Degree ITIL Expert (Must) ISO/IEC standard Lead Auditor or Implement-or in one or more domains (Must) COBIT 2019 Foundation (Preferred) COBIT 2019 Design & Implementation (Preferred) TOGAF (Preferred) IT4IT (Preferred) ARIS, Orbus iServer or Mega knowledge (preferred) BMPN 2.0 Practitioner (Preferred) Experience: Extensive knowledge and work experience (5+ years experience) in ITSM framework and standards; should participated (as a leader or key consultant) in ISO standards & certification projects Extensive knowledge in document and report writing in both Arabic and English. 3+ years technical experience in one or more IT domains (Infrastructure, Application, Security etc.) Strong understanding of standard process design, process development, and process implementation methodologies, tools, and techniques Strong analytical skills to be able to review and understand large amounts of information and its inter-relation, dependency, flow and input/output Experience working across private and public sectors across EMEA particularly in GCC Personal Skills: High sense of responsibility and ownership, acting like an owner in what you do. Exceptional communication and presentation skills Proven people management and leadership skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Ability to maintain composure during stressful situation Fluent in Arabic and English. Working Conditions: Business travel could be required up to 50% [covered by the company]. Less

Follow up on purchasing procedures for goods and servicesSearching for new sources of goods, and alternative materials that are required if it is not availableFollow-up of shipments and clearance process of the goodsRequirementsExperience with shipping and clearance proceduresMinimum 2 years of experienceNegotiating Skills Experience with shipping and clearance procedures Minimum 2 years of experience Negotiating Skills Less

Own talabat mart country trade campaign strategy and calendar in alignment with country comercial lead. Plan, project manage and measure all talabat mart campaigns. Work closely with Category and Grocery Marketing on opportunities to grow sales and surface assortments and promotions. Support in management of creative production for trade-driving campaigns Set up media assets in app inc. campaign landing pages, banners, boosted SKUs Plan and execute tailored and targeted campaigns to drive growth Coordinate between commercial teams and marketing teams to align on featured promotions and products. Proactively recommend and support in the development and implementation of new strategies to boost volume growth, while keeping margins on target Analyze all on-going campaigns, including daily tracking of performance and budget management Execute all aspects of the life-cycle management process, from initial sourcing and market introduction to deletion Conduct and implement a competitive intelligence and market insights review process Analyze data sets to identify consumer and market trends, and suggest high impact growth strategies Less

Support the SBCTeam in administrative and operational needs in delivering capacity building plans and interventions. Support in required research tothe development and delivery of capacity strengthening activities implemented for PVLW staff and consortium members. Support in planning capacitystrengthening activities. Support PVLW consortium in drafting and revising subgrants scope of work. Support in monitoring capacity strengthening activities and subgrantees work. Manage various administrative tasks including file management, agenda setting and note taking for meetings, and scheduling of meetings. Assist with general program operations and field-based activities. Less

Engage with restaurants and other food-related businesses inquiring about Talabat and drive meaningful conversations to get them to evaluate the full value of what we have to offer. Receive the leads from the lead generation team, engage with them and convert the leads to sales. Maintain accurate records of all sales and prospecting activities to analyze the sales prospects. Provide future vendors with the best experience by supporting them with timely and accurate information about the on-boarding process. Encourage clients/restaurants to upload menu pictures on Talabat. Maintain accurate records of all sales and prospecting activities including Sales calls, Closed sales, and Follow-up activities until the restaurant goes live. Partner with the on-boarding teams to smoothly bring newly signed partners online. Less

Verification of Classified documents Create Compliance and Legal tickets using the company system (MSD) Daily monitoring of application and following up with 3PL’s Owners on the documents required by Compliance and Legal Department Follow-ups on 3PL's applications with Legal and Compliance and ensure 3PL's are onboarded within the service level agreement Update database and create reports for the management Manage contracts data and liaise with management and finance Communicate and guide 3PL’s owners on the onboarding process for riders after contract signing Monitor 3PL's contract expiration and communicate the renewal of their contracts with 3PL's and Legal Department Monitor active/inactive contracts and riders count for each contract and report it to the management Provide support to the line manager to develop standard operating procedures as required Less

Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. Maintain continuous business relationships with clients/ restaurants via regular phone call and mails. Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies. Make sure that the menus of the clients are up to date at all times. Optimize the restaurant content (MOA, delivery time). Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer. Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter. Generate food coupons, promotions and vouchers from existing restaurants. Convince clients / restaurants for brand promotion of Talabat pictures. Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA. Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button). Less

Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share. Maintain a continuous business relationship with partners. Provide excellent service and support in order to build strong relationship and resolve operational issues between partners and the company. Less

Be responsible for a smooth and timely procurement process of all purchased items and services according to IMC rules and regulations and in close liaison with all program departments. Supervise and support the procurement process at all levels (Regional Amman office and the field offices). Ensure donor procurement procedures and other donor (i.e., USAID, DFID and GAC) guidelines as they relate to procurement activities are strictly adhered to. In close liaison with supervisor ensure the development and implementation of cost-effective strategies to save time and/or money through use of: Blanket Purchase Agreements, improved coordination of purchasing and developing procurement plans with program senior officers. Ensure that the procurement processes, especially those subject to US Export Compliance regulations, are in line with applicable licenses and are properly documented. Ensure that vendor eligibility screening is carried out in a timely fashion, updated regularly, and, recorded appropriately. Ensure logistics staff involved in procurement are fully aware of all IMC procurement policy and procedures and support the capacity development plan for procurement staff. Conduct regular vendor checks and organize market researches to ensure a full knowledge of the availability and price of local items Less

We are looking for a Full-stack developer (independent contractor) to build a location-based e-commerce marketplace. Ideally, you’ll have strong experience with at least one e-commerce platform like Shopify or Magento, and have worked with Google Maps APIs, Amazon Web Services, and payment gateway integration. Our goal is to deliver a fully-featured, polished product to market right away and improve it over time. Less

Ensure parity on deals, promotions, discounts in-store level is implemented in Talabat app across all vendors Collaborate with AMs and Marketing to make sure campaigns are implemented smoothly in accordance with the marketing calendar Ensure all deals, discounts, promotions are accurately visualized in the app (swimlanes, category icons, banners, etc) Collaborate with FMCG/CPG companies to implement exclusive deals for our partners in Talabat. Maximize offtake / daily orders through collaboration with vendors on deals, promotions, bundles, discounts. Accurately forecast promotions/bundles and share to all vendor stakeholders to ensure that there will be no out-of-stock incidents Plan in coordination with Account Manager, Key Account Manager, and Marketing to ensure correct visibility and timeline implementation of campaigns. Conduct periodic trade visits to assess new launches, existing promotions, brand activation initiatives and implement them on our platform. Assess each campaign, promotions, discount, bundle, and prepare closing reports for each. Consult with internal (Regional NFV, Local Marketing) and external (Partner Category Managers, Brand Managers, Store Manager/Supervisor, as well as customer insights as necessary to gain information and insights, as well as achieve results that are aligned with corporate and functional objectives. Aligning with local marketing teams on asset and budget allocation Responsible for sharing insights and data on campaign performance Identifies opportunities for additional revenue generation, creates growth projects and supports/project manages the execution Less

Act as the main POC with the local sales teams to secure all the needed requirements to prepare the planned campaigns for the food vertical (mainly Key accounts). Handling the planning, preparation and publishing of the communication of the tactical campaigns of the listed accounts in a timely manner, while ensuring they’re given the right amount and optimized exposure. Facilitating & executing all the campaign requirements, marketing material production and all branding relating POS that are requested by the Marketing Manager.. Managing the brand ambassadors/influencers and ensure timely renewal of the contracts, planning and publishing of the agreed-on communication and tracking the reach performance of their content. Documenting all campaign communication with screenshots, reports and financial docs on the marketing shared folder. Support in preparing campaign performance reports to track results and align on next steps. Submit CRM briefs and request and track publishing and performance. Align with PM on FV related campaigns and pushes. Preparation and support in event planning and management as per the department quarterly and monthly plans while ensuring that all materials are delivered within brand guidelines. Less

Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries. Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, humanitarian principles and the 9 Core Humanitarian Standard (CHS) commitments. Support the Associate Manager, AAP/MEAL lead on the implementation of policies and procedures for monitoring, evaluation, accountability and learning and reporting AAP and CHS commitments. Apply knowledge management and learning practices as detailed in the IMC MEAL manual and standards. Less

Managing and supervising the LDC team across all workstreams and requests Liaising with key stakeholders / internal clients to ensure that requirements are understood and work is prioritised - to put key stakeholders first and cascade a “can do” mindset Ensuring that SLAs are met Building the profile of the team through the delivery of excellent quality work Supporting the successful delivery and adoption of change which provides value to the business Using legal technology solutions to drive the efficient delivery of projects Ensuring effective and quality delivery Supporting the development of the team by contributing to the creation of enhanced standards for delivery and ongoing learning opportunities Working across multiple projects/initiatives at different stages to add value Less

Your role will be to work with clients to deliver internal audit, governance, risk management, and compliance projects. This will entail identifying relevant risk, controls, processes and frameworks and recommend improvements in business processes and controls. Demonstrating extensive project management skills related to projects, including developing project plans, budgets, and deliverables schedules. Demonstrating strong leadership skills, and keeping leadership informed of progress. Coaching and transferring knowledge to subordinates. Working on regional projects with colleagues in all Middle Eastern offices on client audits and internal initiatives as well as with international teams where appropriate. Collaborating with the engagement leader and manager of teams for agreeing budgets, communication of results and their impact on the overall project and making contributions to the final reporting. Less

To regularly generate high quality communications materials based on Oxfam’s Economic Justice, Climate Justice and Gender Justice programmes in Jordan. This includes developing digital material and social media material regularly, gathering and writing stories, producing outreach material and programme visibility material when needed. Ensuring compliance with Oxfam's and donors' visibility guidelines for all communication products To produce material in both Arabic and English, providing translation where/when needed. To work with programme teams, local partner organisations, to support the development and following up on visibility and communications plans for projects To regularly visit project sites and partner organisations in the field to ensure a direct link between programme work and produced material. Provide basic graphic design work as needed by programmes and project teams. Maintain archives of communications and media products and clippings. Flexibility to work outside regular office hours is required Less

Case identification, Data verification, assessment, and follow-up through door-to-door visits and virtual calls. Following up, Supervising and monitoring the IBVs (Health Caregivers) to check their daily tasks completion through quality visits and reviewing the daily reports. Follow up on the archiving system to ensure that all collected data & Information were updated, sorted and filtered on time manner for using it when needed. Using the interview form to interview and select Outreach IBV’s. Using internal performance evaluation tool for IBV’s regular evaluation. Develop strong relationships with Humanitarian sectors, in order to support the participation and inclusion of camp population. Intensive follow up with vulnerable cases in coordination with the supervisor, UNHCR and the concerned service providers. Referring all cases received and identified to UNHCR and the concerned service providers, and ensuring the safe referral as per the agreed interagency protocols and procedures. Ensure the full adherence, confidentiality and the smooth flow of the data in the Data Management Component. Engage refugees in identifying their needs and vulnerabilities through various participatory tools such as focus group discussions. Less

Apply guiding principles in working with children. Provide a safe, non-judgmental, and empowering environment to the early married cases. Communicate and work effectively and appropriately with Early Married children and their families. Interviewing Early married cases at their homes and their caregivers when needed and conducting in-depth assessment and research in a way to understand the early marriage including the root causes and the differences between their perceptions and behavior. Conduct follow-ups to the early married cases in order to assess their needs and facilitate their access to the needed services by referring them internally or externally using the Inter-Agency Referral Form. Filing and maintaining case history reports. Document all data collected in the appropriate client record in a timely manner, using the Early Marriage Assessment. Following a strict code of ethics and protecting any confidential information at all times. Perform other job-related duties as requested by Supervisor. Other duties as assigned. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive. Less

Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. Maintain continuous business relationship with clients/ restaurants. Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company. Make sure that the menus of the clients are up to date. Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer. Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat Stickers at restaurants, banners and newsletter. Generating food coupons, promotions and vouchers from existing restaurants. Encourage restaurant to subscribe for the online payment gateway. Coordinate with the restaurant, if restaurant is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery. Less

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Less