Jobs in Cairo

Responsibilities: Listening to customer concerns and providing information, answers, or responses. Taking orders and processing billings and payments. Obtaining and correctly recording customer information. Reviewing and making changes to customer accounts. Handling customer complaints and processing returns effectively. Keeping records of customer interactions. Ensuring customer satisfaction or referring customers to supervisors. Identifying opportunities to up-sell other products and services. Less

Responsibility: Lead Margin Assurance team member towards business defined goals, and maintain their spirt positivity to maximize their outcomes. Lead the operation in Margin Assurance with Agile way of working through 3-4 squads. Build a healthy relation/cooperation along with all relevant business partner (Tech/Business, u2026), working as one team. Contribute to Finance Operations leadership team towards achieving the targeted goals. Ensure defining and maintaining risk and controls per products thus endorse it from SLT. Build required roadmap for Margin Assurance driven from Risk mitigation and priority. Maintain the reporting governance for Margin Assurance internally with SLT and with Group team as required. Keep the working discipline as guided in group recommendation of existing or future operating model. Monitor and action when required the daily/monthly reconciliations from MA team. Maximize the use of digital transformation to the working instruments. Achieve the annual target as defined of loss prevention according to the group definition. Contribute to external audit cycle for yearend or as requested. Less

Responsibilities: Meeting with managers to determine the company’s Big Data needs. Developing Hadoop systems. Loading disparate data sets and conducting pre-processing services using Hive or Pig. Finalizing the scope of the system and delivering Big Data solutions. Managing the communications between the internal system and the survey vendor. Collaborating with the software research and development teams. Building cloud platforms for the development of company applications. Maintaining production systems. Training staff on data resource management. Less

Responsibilities: Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our company’s technical needs. Testing new software and fixing bugs. Shaping the future of our systems. Less

Responsibilities: Meeting with the product design team to determine product testing parameters. Writing test plans and creating test cases for the product. Conducting quality assurance and designing performance tests using the new testing procedures. Troubleshooting any errors and streamlining the testing procedures. Writing up the final QA and test procedures for the quality technicians. Training the quality assurance staff and providing technical support when needed. Ensuring all tests and procedures meet company and industry standards. Preparing test reports for management. Less

Responsibilities: Consulting with management and relevant stakeholders to define goals. Researching, developing and implementing data-gathering methods. Analyzing and synthesizing data. Reporting back on your findings and suggesting solutions. Collaborating with coworkers and management to implement improvements. Evaluating the effectiveness of implemented strategies. Less

Responsibilities: Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets. Less

Responsibilities: Conducting client discovery calls with sales representatives. Meeting with clients to discuss their hardware and software needs. Strategizing with the sales team to create customized solutions. Drafting and delivering presentations on targeted products. Designing and installing customized software and hardware solutions for the customer. Testing the performance of the installed system and fixing bugs. Providing post-installation follow-ups. Developing relationships and maintaining customer relations. Supporting the sales team with all technical related queries. Less

Responsibilities: Use already defined methodologies to design and develop test automation scripting Utilize best DevOps practices (CI/CD) and methods for sw delivery and versioning control Support and maintain lab virtualized system environments for testing applications Maintain and optimize scripting developments and execute test campaigns Extract and analyse test automation outputs and reporting Responsible for setting up, maintaining and evolving existing Product Test Robot Automation framework and test cases as part of a team Design dynamic Robot framework keywords with re-usability and flexibility in mind Creation, execution, analysis and maintenance of the smoke and regression test suites on a frequent basis, striving to keep them stable and reliable Develop new automation test methods/tools to improve test efficiency and effectiveness. Drive and organize the automation of manual tests within the team Less

Responsibilities: Create a planning schedule. Secure funding for projects. Ensure that team members complete tasks according to the schedule. Identify if staff members require further training and provide this training. Research industry trends and innovations. Prepare progress reports for stakeholders and investors. Ensure that health and safety laws are followed. Conduct employee performance reviews. Less

Responsibilities: Determining the structure and design of web pages. Ensuring user experience determines design choices. Developing features to enhance the user experience. Striking a balance between functional and aesthetic design. Ensuring web design is optimized for smartphones. Building reusable code for future use. Optimizing web pages for maximum speed and scalability. Utilizing a variety of markup languages to write web pages. Maintaining brand consistency throughout the design. Less

Responsibilities: Developing software solutions to meet customer needs. Creating and implementing the source code of new applications. Testing source code and debugging code. Evaluating existing applications and performing updates and modifications. Developing technical handbooks to represent the design and code of new applications. Less

Responsibilities: Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. Managing technical documentation. Less

Responsibilities: Collecting and analyzing companies' current and previous years' energy usage data using data modeling software. Calculating the amount of energy wastage that occurs as a result of using inefficient energy resources. Educating companies on alternative energy resources. Conducting feasibility studies and preparing concise reports on research results. Identifying and evaluating viable options to reduce companies’ energy consumption. Formulating effective energy management plans for companies after careful analysis of current plans. Assisting in the initial planning of new company buildings or plants to ensure that cost-effective and sustainable energy systems are catered for. Keeping abreast of the latest developments in environmental legislation. Regularly communicating with company management to ensure that proposed changes to current energy systems are being implemented. Less

Responsibilities: Perform and own technical management escalations in line with company procedure and case excellence policy. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Provide technical point of contact for customers’ incidents. Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Less

Responsibilities Define the needs of corporate and management as they relate to information reporting, analysis, and distribution, and then using the resources of the data warehouse to deliver solutions that meet or exceed these expectations. Responsible for executing business intelligence vision through the design and oversight of the DWH, the development, deployment, and adoption of BI and reporting tools and the delivery of reporting and analytical solutions to key stakeholders. Determine direction of recruiting, training and development plans for the team. Work closely with Data Management and data source owners to ensure quality data are propagated to the DWH model(s) on time and with the right quality ensure CVM pre/post analytics and segmentation needs are delivered precisely and on Time. Manage, develop, and grow a team of Business Intelligence Engineers and analytic professionals. Lead the BI & reporting teams to deliver all reporting requests and create actionable business insights to answer business questions, drive business decisions. Set business intelligence roadmap; prioritize analysis requests to balance the tactical and strategic information needs of the business. Main responsible to modernize BI and data visualization technologies and to ensure being up-to-date with new value-add solutions. Present analysis and recommendations to internal top Management, using data-driven storytelling and influence to drive improvements in business operations and strategic change. Collaborate with product management, software engineering, IT/technology solution owners, and data engineering leaders to design and develop information management capabilities. Define key business metrics, and build automated dashboards and self-service analytic capabilities. Build & maintain relevant reporting Models and presentation layers on DWH. Monitor and optimize reports/query run times, and ensure BI reporting quality and data confidence. Less

Responsibilities: Developing front end website architecture. Designing user interactions on web pages. Developing back-end website applications. Creating servers and databases for functionality. Ensuring cross-platform optimization for mobile phones. Ensuring responsiveness of applications. Working alongside graphic designers for web design features. Seeing through a project from conception to finished product. Designing and developing APIs. Meeting both technical and consumer needs. Staying abreast of developments in web applications and programming languages. Less

Responsibilities: Collaborating with various stakeholders to determine software requirements. Creating high-level product specifications and design documents. Providing the development team with architectural blueprints to follow. Guiding and assisting the development team throughout the process. Troubleshooting and resolving issues with coding or design. Ensuring that you and the team adhere to development schedules and deadlines. Presenting regular progress reports and setting goals. Testing the final product to ensure it is completely functional and meets requirements. Updating software solutions as required. Less

Responsibilities: To be responsible for the development of analytics workflows for offline analysis as well as real-time analytics for alerting, root cause analysis, capacity management and auto-mitigation among other things within tech platform to automate and enhance automation of IT operations using AIOps Bigdata and Machine Learning techniques. Building of use cases that identifies and resolves the operational issues automatically in real time and also automates smart AIOps and CloudOps to eliminate human errors and improvement efficiency. Develop deep understanding of the diverse data sources in our ecosystem in order to extract and build appropriate metrics from them to drive operations improvements for structure and unstructured data. Actively involved in the deployment and operations of the technologies we build even while having a big focus around development. To guide developers on appropriate usage of different data analytics platforms to build analytics workflows and their integration into monitoring and alerting frameworks employed by cloud infrastructure operations. Developing and deploying machine learning techniques for practical applications, cloud and data center infrastructure operations, cloud native applications/services development and deployment. Plan and evaluate cross-component integrations and related tests. Monitor internal and external customer feedback relevant to the architecture. Ensure high quality and on time delivery of all team deliverables. Less

Responsibilities: Manage the operations of the innovation center in coordination with partners, including budgeting and expenses, resource planning and schedule Build strong relationships with marketers and the AI players in Egypt and MEA region Engage with campaign managers and domains teams to create relevant innovation use cases based on pain points, pre-studies and requirements Engage with the wider ecosystem including Ericsson customers, academia, entrepreneurs (incubators, accelerator) and industrial partners Host various engagements and curated activities in the innovation center aligned to Ericsson customers and ecosystem like seminars, workshop, hackathons, university competitions and bootcamps Host/select demos to be showcased aligned to vision of the center Mentor and coach youth and entrepreneurs/ startups on their business ideas aligned to the region’s business needs and requirements Conduct monthly and quarterly reviews to assess and measure activation success and analyze needed changes Less