8

burgan bank Jobs

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8 burgan bank Jobs


Established in 1977, COMPANY is the youngest commercial Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. The COMPANYhas continuously improved its performance over the years through an expanded revenue structure, diversified funding sources, and a strong capital base. The adoption of state-of-the-art services and technology has positioned it as a trendsetter in the domestic market and within the MENA region. COMPANY's brand has been created on a foundation of real values – of trust, commitment, excellence and progression, to remind us of the high standards to which we aspire. ‘People come first’ is the foundation on which its products and services are developed.

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1

Burgan Bank - Kuwait City - Kuwait
2 - 3 years
KWD 1 - 100
Kuwait / 2 - 3 / KWD 1 - 100

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Less

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Proc More..

2

Burgan Bank - Kuwait City - Kuwait
3 - 0 years
KWD 1 - 100
Kuwait / 3 - 0 / KWD 1 - 100

Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department. Provide guidance to BUs to identify risks and assist in developing necessary controls and processes to manage those risks. Execute operational risk assessments adhering to the planned approach and delivering quality work in line with bank standards. Participate, follows up, maintains, and prepares reports for Risk and Control Self-Assessments (RCSAs). Investigates incidents involving procedure losses, partial losses or total procedure failures and recommends appropriate corrections to enhance the operational performance. Evaluates new product procedures and accordingly makes the decision to accept or deny processes. Follows up the approval chain through multiple committees. Monitors procedures after implementation to track possible risk triggers and accordingly amend such triggers. Ensure closure of open risks through the implementation of mitigating controls & manage escalations, if required. Participate in all internal and external audits, attending meetings as required Successfully tackle ad-hoc assignments and small-scale projects as and when requested Less

Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department. Provide guidance to BUs to identify risks and assist in developing necessary controls and processes to manage those risks. Execute operational risk assessments adhering to the planned approach and delivering quality wor More..

3

Burgan Bank - Kuwait City - Kuwait
0 - 6 years
KWD 1 - 100
Kuwait / 0 - 6 / KWD 1 - 100

Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers. Maintain the security of the systems within the area of responsibility, as per the Bank’s policies, procedures and regulatory requirements. Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.). Maintain effective procedures and schedules (backup, restoration, tuning, etc.), ensuring compliance with leading practices and quality standards. Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations Manage Data Centre resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance. Perform product research in related areas and advise IT management with the identified improvement opportunities. Less

Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers. Maintain the security of the systems within the area of responsibility, as per the Bank’s policies, procedures and regulatory requirements. Analyse, diagnose and troubleshoot issues and deploy re More..

4

Burgan Bank - Kuwait City - Kuwait
3 - 0 years
KWD 1 - 100
Kuwait / 3 - 0 / KWD 1 - 100

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Informing customers about bank products and services. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling discrepancies. Packaging cash and rolling coins to be stored in drawers or the bank vault. Keeping a clean, organized work area and a professional appearance. Handling currency, transactions, and confidential information in a responsible manner. Using software to track bank information and generate reports. Following all bank financial and security regulations and procedures. Less

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Informing customers about bank products and services. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all in More..

5

Burgan Bank - Kuwait City - Kuwait
0 - 10 years
KWD 1 - 100
Kuwait / 0 - 10 / KWD 1 - 100

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branch’s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration Less

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately More..

6

Burgan Bank - Kuwait City - Kuwait
3 - 0 years
KWD 1 - 100
Kuwait / 3 - 0 / KWD 1 - 100

Monitor, review and improve internal HR systems and processes Review and manage HR budget Design, review and implement Univeristy policies and SOPs.Act as a consultant to the staff regarding policies and procedures Monitor key HR metrics and keep the management up to date on the market practices Design and conduct internal periodic surevys to measure job satistaction and suggest improvements where required Create detailed and elaborative reports on HR costs Address employee queries and grievences and act as a go to person for the staff. Prepare and issue all employee letters Manage the LUMS Day care Centre Ensure smooth running of female transport facility Manage health insurance and raise awareness of this facility. Ensure timley processing of health claims. Manage staff promotions activity and ensure there is no biasness. Achieve higher internal customer satisfaction, through an improved match between customer expectations and services provided by the Human Resources Provide services to new joiners (work station, employee smart card, onboarding forms and new Joiner kit by liaising with the relevant departments). Any other related tasks as assigned by the Head of Department Less

Monitor, review and improve internal HR systems and processes Review and manage HR budget Design, review and implement Univeristy policies and SOPs.Act as a consultant to the staff regarding policies and procedures Monitor key HR metrics and keep the management up to date on the market practices Design and conduct internal periodic surevys to More..

7

Burgan Bank - Kuwait City - Kuwait
3 - 0 years
KWD 1 - 100
Kuwait / 3 - 0 / KWD 1 - 100

Develop, lead and execute purchasing strategies Track and report key functional metrics to reduce expenses and improve effectiveness Craft negotiation strategies and close deals with optimal terms Partner with stakeholders to ensure clear requirements documentation Forecast price and market trends to identify changes of balance in buyer-supplier power Perform cost and scenario analysis, and benchmarking Assess, manage and mitigate risks Seek and partner with reliable vendors and suppliers Determine quantity and timing of deliveries Monitor and forecast upcoming levels of demand Less

Develop, lead and execute purchasing strategies Track and report key functional metrics to reduce expenses and improve effectiveness Craft negotiation strategies and close deals with optimal terms Partner with stakeholders to ensure clear requirements documentation Forecast price and market trends to identify changes of balance in buyer-suppl More..

8

Burgan Bank - Kuwait City - Kuwait
3 - 0 years
KWD 1 - 100
Kuwait / 3 - 0 / KWD 1 - 100

To provide support for treasury settlements (derivatives, FX/MM, Fixed Income) UATs, projects handling Constantly look into and execute improvement plans Eyes for details, accurate and good with numbers Ability to work independently Manage incoming payments Deposit received funds Write outgoing cheques Document all business financial transactions Manage formal reports and company bank statements Oversee and approve all financial plans or revisions to plans Plan and ensure adherence to the pre-determined financial budget for the year Ensure the protection of funds from any potential misuse by any other members of the committee Less

To provide support for treasury settlements (derivatives, FX/MM, Fixed Income) UATs, projects handling Constantly look into and execute improvement plans Eyes for details, accurate and good with numbers Ability to work independently Manage incoming payments Deposit received funds Write outgoing cheques Document all business financial tran More..