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HomeJobs in Bahrain > Jobs in Manama > Customer Service Jobs

FM Helpdesk Administrator

Job Category: Customer Service jobs

Type : Full Time
Salary : Negotiable
No of Vacancy :
Experience Required : 1

Job Description
Objective: To provide an effective and efficient front desk service by responding to queries, requests and administrative support to other departments, as well as supporting students, staff and visitors with the relevant access to internal maintenance systems. Reporting to: The Head of Estates & Support Services.Key Responsibilities:Manage the access control system by issuing and cancelling of ID Cards, parking passes and security passes for students, staff, visitors and contractors.Manage the FM Helpdesk and provide contact to all students, staff, visitors and contractors, and respond to all queries and complaints.Liaise with the maintenance technicians, soft services team, security team and building contractors to ensure all arrangements are followed through for all building works, functions, VIP Visits and events.Monitor and maintain all departmental contracts and processes and provide regular updates from the information inputted in the helpdesk logged jobs.Record and monitor all costs and expenses and process all LPO’s and invoices to produce reports for all FM budgets including Administration, Cleaning, Security, Engineering and Building.In liaison with the finance department, follow up on instruction to raise capital expenditure and assist with preparing and tendering contracts.Manage the ‘control of contractor’ register to include liaison with the technical and production departments, stationary suppliers and other external provider to obtain monthly reports outlining the service used or provided.Provide administrative support to the Estates team by arranging meetings, preparing and circulating agendas, takings minutes, monitoring agree actions and maintain an effective filing system. Key Requirements/Competencies:Experience in working in a customer service and administrative office-based role.Ability to prioritise and work under pressure.Strong computer skills with competency in Microsoft Office.Good attention to detail and accuracy in data entry.Strong command of written and spoken English.