وظيفة في مكتب المساعدة والدعم الفني في السالمية

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads Work on root cause analysis Identify trends, patterns and المزيد...

Respond to customer inquiries and provide comprehensive information about our products and services Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction Assist customers with order processing, billing inquiries, and product support المزيد...

Writes and speaks foreign languages fluently (English and Thai) Has a stable Internet connection and follows a schedule meticulously. Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits h المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Provides appropriate training to Service Desk Seniors and Service Desk Technicians. Provides guidance and assistance to personnel in accomplishing their assigned duties and responsibilities. Ensures excellent customer service in addressing questions, complaints and requests in a t المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Proactively manage a book of business to drive product adoption to ensure a healthy renewal Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale Partner with the sales team to form joint account plans to understan المزيد...

Provide efficient and excellent customer service support to our users via live chat or email Familiar with Company's platform and be up-to-date on general market conditions Diligently and effectively manage and follow up on the inquiries/complaints of the current/prospective u المزيد...

Provide efficient and excellent customer service support to our users via live chat or email Familiar with Company's platform and be up-to-date on general market conditions Diligently and effectively manage and follow up on the inquiries/complaints of the current/prospective المزيد...

Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies. Leverage digital tools to develop your customer success plans, help customers drive business value from the data.ai platform. Ensure the customer success plan is b المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Define outcomes to improve the health, performance, and business capabilities of the prioritized المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...

Creating Success Plans. You will evaluate product usage to identify improvement opportunities for each customer and create customer-specific plans that help them obtain more value from our product. Leading Success Meetings. You will show customers where they currently stand in the المزيد...