وظيفة في مكتب المساعدة والدعم الفني في الكويت

Communicate with current and potential clients via telephone, email, online chat, or social media Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines Maintain a courteous and calm manner at all times to de-escalate st المزيد...

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording acco المزيد...

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining pro المزيد...

Greeting and welcoming customers in a friendly and professional manner. Tending to customer needs, inquiries, and complaints. Informing hairdressers and beauticians about customer appointments and requirements. Managing phone calls, emails, deliveries, and office inventory. Proc المزيد...

Answer customer inquiries via phone, email, and in-person Direct customers to online resources Update customer records in the system, including notes about interactions Pitch ideas for improving customer care Create and maintain reports about customer interactions Attend weekly المزيد...

Defining customer service workflows. Writing and improving customer service processes. Collecting and analyzing customer service performance and delivery data, taking action regarding responses, and reporting to the organization. Measuring and improving overall customer experienc المزيد...

Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs. Greeting customers in a friendly, professional manner using the suggested script. Answering telephonic and e-mail inquiries in a timely manner. Deferring queries to your line manager if yo المزيد...

Handle incoming walk-in customers, phone calls, appointments and messages. Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retentio المزيد...

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with المزيد...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services المزيد...

Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, vali المزيد...

Identify and assess customers’ needs to achieve satisfaction. Cater to client queries by providing accurate data using appropriate communication channels. Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desi المزيد...

Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they’re still satisfied with any purchases Letting customers or clients know about additional products or المزيد...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities المزيد...

Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on المزيد...

Organize resources so they are easy to locate Resolve customer issues with company products Answer other customer questions and offer them access to helpful resources Direct questions to the right department when needed Ensure customer satisfaction Manage all desk administrativ المزيد...

Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures Follow approved procedures for receiving product, price marking, code dating and Comply with OSHA guidelines and with safety policies and procedures and ensure that all Comply with المزيد...

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers wit المزيد...

.Meet and Greet Customers in the warmest possible way. .Receive & Respond customer service inquiries. .Educate customers on deals & promote company’s brochures for customers. .Update details for personal and business clients, such as name and address details. .Provid المزيد...

Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the cu المزيد...