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APPLICATION SUPPORT ENGINEER

back_arrow APPLICATION SUPPORT ENGINEER
3 سنوات
قابل للتفاوض
1 الشواغر

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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المتقدمون للوظيفة : No applicants

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required

الوصف الوظيفي

رقم الوظيفة : 363533
  • Participates in Live Support activities supporting one or more application projects
  • Provide senior level support for production systems along with all related applicationsservices including SQL tuning, and provides advice on application data issues
  • Interact with customers to provide and process information in response to inquiries, concerns, and service requests about Cravez products & services
  • Validates technical information and issues early warnings and disseminates information as needed
  • Gather customers information and determine the issue by Simulating , evaluating and analyzing the symptoms
  • Follow up and make scheduled call backs to customers where necessary
  • Identifies and understands issues, problems, and opportunities, compares data from different sources to draw conclusions, uses effective approaches for choosing a course of action or developing appropriate solutions, and take action that is consistent with available facts, constraints, and probable consequences
  • Participate in the creation and maintenance of Documentations , Knowledgebase content, etc
  • Prepare manuals and user documentations whenever needed in relation to any adopted system changes
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business
  • Provide Assistance , technical support to in-house Users
  • Escalate the Issues for Technical and Live Support to the Level 2 Team
  • Building Web Services and Works collaboratively with the Application team, Database Team, developers and testers,
  • To ensure Proper Support also engage and collaborate with the infrastructure teams to ensure delivery of all components
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required Key SkillsQualifications At least 5 Plus years of experience in Support Services Industry with practical knowledge and Awareness of the Following
  • PLSQL, Java, Oracle Apps with ADF and Weblogic Services - Infrastructure including Network and Systems
  • Database and its Structures
  • EE Components with EJB and JPA - Ability to follow ITIL standards , processes and procedures in terms of incidents handling, change and Event Management
المهارات الرئيسية
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
عن الشركة
Information Technology & Services

لم يذكر

لم يذكر

We are a specialist Recruitment and Staffing company based in India, with a comprehensive service offering that includes permanent recruitment, contract staffing and outsourcing for the IT and Telecom sectors. The company has been promoted by a senior IT professional with more than two decades of hands-on project management experience with some of the top global IT companies and having served in the US, Europe, Japan, Middle East and South Africa for the last eight years in various management roles.